OUTCOME DEFINITIONS
More empowered workforce
This System Level Outcome is about ensuring that citizens and their families receive more excellent care and support from staff who are more fully trained and more engaged. It includes the right facilities, tools to do the job, staffing levels, leadership and (joined up) integration of services, a simple system, common concepts on risk, ‘dissolving service boundaries and developing a culture and values that span professional and organisational boundaries’. There is also an aspect of the capability of the workforce, and increased authorisation levels (to reduce delays due to escalated / remote decision making) – “We trust and enable staff to do the right things at the right time and pace for people, to make ‘it’ better.”