Sharing access: showcasing the impact of local collaborations in accessing information, advice and assistance
In this session, attendees heard from the leads from Cardiff’s First Point of Contact for Independent Living Services and Vale’s Wellbeing Matters service and learned more about how the services have developed, the types and range of services offered and the impact they are having on keeping people well through a number of real-life case studies.
Workshop members discussed how feedback from people with lived experience has informed support for unpaid carers and how the local authority are working with health for a more connected approach to accessing services. They also looked to the future of accessing services, and how trusted assessor and digital developments will continue to support our communities.
Some key points from the session included:
Good engagement from attendees who found it useful to find out more about the services of Independent Living Services and Wellbeing Matters.
A Q&A session where attendees asked questions including:
- How do we ensure the support for unpaid carers is built into services
- How do we consider the sustainability of the 3rd sector to continue providing the available support in the communities
- How can we make services as accessible as possible, including for people with learning disability or those who do not prefer phone calls.
- How can we become more proactive, such as with wellbeing calls and linking with other services who are regularly seeing people at home – so that the contact isn’t only at a point of need
Attendees found the workshop valuable and informative, and particularly enjoyed the opportunity to ask questions.
The workshop was facilitated by Chris Ball, Ageing Well Programme Manager along with partners from Cardiff Council Independent Living Services and Vale Wellbeing Matters.