The Safe@Home service is a regionally integrated crisis response initiative in Cardiff and Vale that delivers timely, home-based care to help avoid unnecessary hospital admissions. Feedback highlights high satisfaction among patients and families, with many describing the service as “amazing” and expressing gratitude for the care received. People appreciated being treated at home, especially older adults, noting improvements in wellbeing and recovery. There were also calls for the service to continue and expand, with a few suggesting enhanced follow-up and additional support for home adaptations. Staff were consistently praised for their professionalism, compassion, and clear communication.

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