Quality Services, Delivering What Matters

This policy is a regional approach to quality assurance and escalating concerns processes which will evolve, assessing lessons learned following each use, seeking better ways to provide support to services with quality and / or safety concerns in order to prevent formal contract management procedures.

Following each use the lessons learned log will be updated by the statutory partner who oversees the process. The Regional Commissioning Board will monitor ongoing learning and, when required, escalate a trigger to review and update the policy.

Learning Resources

Introducing Quality Services, Delivering What Matters

FAQ Document (coming soon)

Quality_Services_Workshops_slidedeck Download

Quality Services, Delivering what Matters Policy:

Quality-Services-Delivering-What-Matters-130922-1 Download

Appendix

Appendix 1	Legislative Context
Appendix 2	Memorandum of Understanding – Sharing of Non -Personal Information (Including Monitoring reports) Related to the Care and Support Services for Children, Young People and Adults
Appendix 3	Data Protection Disclaimer and Escalating Concerns Professionals Agenda Template
Appendix 4	Risk Matrix Decision Tool
Appendix 5	Service Provider Action Plan Template
Appendix 6	DAP / CAP Template
Appendix 7	JQMM Terms of Reference
Appendix 8	Professionals Escalating Concerns Meeting Terms of Reference
Appendix 9	Aide Memoire Professionals Meeting Guidance
Appendix 10	Professionals Feedback Form
Appendix 11	Stakeholder Notification Letter Template Prior to Provider Communication
Appendix 12	Stakeholder Notification Letter Template Following Communication with Provider
Appendix 13	Provider Letter template Invitation to Attend Escalating Concerns Meeting
Appendix 14	Provider Escalating Concerns Meeting Agenda Template
Appendix 15	Provider Letter Template Confirming Escalating Concerns Status and Requirement Action Plan
Appendix 16	Provider Letter template Notifying of End of Escalating Concerns Process
Appendix 17	Commissioning Network Notification Template
Appendix 18	Process Map – Responding to Concerns in Care Homes
Appendix 19	Service Closure Checklist
Appendix 20	Service Operations support Group responsibilities Checklist
Reference Documents	4C’s process map

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